Happy Omiyage is committed to not only providing you joyful products, but also a joyful shopping experience. If you are unsatisfied with your product in anyway, please request a return or exchange within 30 days of the order ship date and we would be happy to resolve your issue.

To be eligible for a return, your item must meet the following requirements.

• The item(s) must be in the same condition that you received it.
• The item(s) must be unworn, unused or unwashed.
• The item(s) must have the original tags and original packaging. 
• The item(s) must have a receipt or proof of purchase. 

To start a return, you can contact us at info@happyomiyage.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@happyomiyage.com.

• Pack the item securely in the original package, if possible. 
• All merchandise must be returned in the original boxes (whenever possible), and with all paperwork and tags attached to ensure full credit. 
• Please do not return any merchandise in envelopes. Packaging in this manner may damage the merchandise during the shipping process. If the merchandise is damaged, a refund or exchange may not be issued. 
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. 
• Due to carrier transit times, please allow up to 2-3 weeks from the date you mail your package for your return to be processed completely.  

Damages and other issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and face masks. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.